Terms of Service & Engineering Agreement
These terms govern the procurement, engineering sizing, site installation, warranty fulfillment, and ongoing operation of residential uninterrupted power supply (UPS) units, LiFePO4 home battery banks, portable power stations, and automatic generator switchover equipment provided by Refinityisao.
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8 SectionsAll installations conform strictly to regional electrical safety codes and microgrid interconnection standards.
Acceptance of Terms and Scope of Service
By accessing the Refinityisao web platform, requesting an electrical site survey, purchasing equipment, or commissioning a backup power installation, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms of Use.
Refinityisao delivers specialized domestic and light-commercial energy continuity infrastructure, including uninterrupted power supply (UPS) modules for heating boilers, wall-mounted lithium iron phosphate (LiFePO4) storage batteries, portable solar generator stations, and automatic generator transfer switches (ATS). You can review our full line of turnkey solutions on our Backup Power Systems page.
Engineering Audits and Professional Installation
All physical installation work, circuit separation, main service panel modifications, and transfer switch integrations are executed in accordance with certified electrical guidelines. Detailed parameters of our deployment process can be explored on the Installation Services page.
Phase 1: Diagnostic Audit
Comprehensive assessment of house wiring, peak starting wattage of inductive loads, grounding resistance, and phase load balancing.
Phase 2: Commissioning
Full load simulation, sub-10ms transfer switch bench testing, boiler flame ionization verification, and active client handover.
Refinityisao certified technicians reserve the right to decline or suspend installation if the customer's existing main service panel or grounding framework is found structurally compromised until remedial repairs are completed.
Hardware Warranties, Battery Specs, and Pure Sine Wave Compliance
All inverters and UPS systems deployed by Refinityisao output genuine pure sine wave electricity with total harmonic distortion (THD) under three percent, strictly engineered to safeguard sensitive boiler automation, circulation pumps, medical monitors, and refrigeration compressors.
- LiFePO4 Storage Cycles: High-density home battery banks maintain an engineering benchmark of 4,000 to 6,000 discharge cycles to 80% DoD under nominal operating thermal ranges (0°C to 45°C).
- Hardware Warranty Scope: Factory equipment warranties cover internal manufacturing defects, BMS controllers, inverter transformers, and charging stages.
- Warranty Exclusions: Unauthorized modifications, third-party firmware flashing, physical water immersion, direct lightning strikes exceeding Surge Protection Device (SPD) ratings, or operating equipment outside prescribed ambient temperatures void all warranty obligations.
Inspect verified case studies, completed residential backup setups, and runtime telemetry on our Our Work page.
Customer Responsibilities and Safety Protocols
To ensure safe and continuous operational longevity of your backup energy system, the client agrees to adhere strictly to the following parameters:
1. Never operate combustion generators in enclosed living quarters, basements, or attached garages. Proper ventilation clearances of at least 5 meters must be maintained at all times.
2. Do not exceed the nominal continuous power rating (kW) configured during circuit isolation. Attempting to back-feed heavy unassigned inductive loads will trigger automated thermal protection tripping.
3. Ensure that battery ventilation ducts and cooling heatsinks remain free from dust accumulation, textiles, and domestic obstructions.
Limitation of Liability and Force Majeure
While Refinityisao designs and delivers high-reliability automated switchover architectures, neither Refinityisao nor its engineering associates shall be held liable for indirect, incidental, or consequential damages resulting from prolonged municipal electrical blackout events that exhaust calculated battery capacity or fuel reserves.
Calculated runtime figures (hours/days) provided during consultations are technical estimates based on steady-state consumption. Real runtime fluctuates based on ambient temperature, boiler cycling frequency, compressor start surges, and user power draw.
For additional legal stipulations, please review our Disclaimer and learn more about our company mission and engineering credentials on the About Us page.
Payments, System Handover, and Acceptance
Project pricing is outlined in a formal Engineering Quote following initial site diagnostics or digital layout modeling. Invoices must be settled in accordance with the milestones specified in individual work orders:
Upon completion of commissioning and mutual signing of the System Handover Certificate, the client assumes operational custody of the hardware installation.
Intellectual Property and Technical Documentation
All proprietary single-line wiring diagrams, sizing calculators, system firmware configurations, blueprints, and digital documentation produced by Refinityisao remain the intellectual property of Refinityisao. Clients are granted a perpetual, non-exclusive license to use these schematics solely for the maintenance and operation of their designated installation.
For details regarding how client contact details and electrical telemetry information are stored and safeguarded, please refer to our Privacy Policy.
Governance, Revisions, and Inquiries
Refinityisao reserves the right to revise or update these Terms of Use to reflect statutory regulatory updates, advances in electrical storage technology, or structural adjustments in our service portfolio. Updated terms take effect immediately upon publication to this page.
If you have specific engineering inquiries, require an updated single-line wiring schematic, or wish to schedule an emergency system inspection, reach out directly through our Contact page.